Project management software from project start to service

The vision

Operational excellence at scale

Hak4t has been at the forefront of innovation in lighting and smart solutions for years. Their ambition goes beyond delivering products: they strive for excellence in how they design, engineer, prepare, install and maintain their custom lighting. This requires precision, coordination and flawless cooperation between departments. As the company grew and scaled up, it became clear that maintaining their quality and flexibility required a digital foundation that could keep up with the complexity of their operations.

That's why Hak4t made a strategic choice early on: they developed their own software, Mien, to manage work between departments. This decision gave them a competitive advantage: full control over their work processes and the ability to seamlessly align the system with their unique processes and values.

With further growth and increasing complexity, the time had come to develop the platform again. Not only to modernize the technology, but also to expand functionality and be ready for the future. In collaboration with Flawless Workflow, Mien was redesigned: with new functionalities, more flexibility and scalability to support Hak4t's next growth phase.

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The challenge

Complex Operations, Fragmented Information

Hak4t operates in a demanding production environment with a high mix of projects, where each project is unique and requires flawless coordination between sales, engineering, work preparation, installation and service. Instead of relying on the usual, fragmented tools that often occur in the manufacturing industry, Hak4t recognized early on that they had to take control of their processes themselves to ensure quality, flexibility and scalability.

That's why they made a bold and progressive choice: developing their own Mien software to centralize project information and coordinate work between departments. Mien was specifically designed to address the challenges that many manufacturing companies struggle with:

• Gain insight into all ongoing projects, from start to finish
• Prevent double entry and minimize miscommunication
• Ensuring smooth transfers and complete information per project phase
• Creating a single operating system that reflects real operational processes
• Laying a foundation for future automation and AI integration

As market requirements, regulations and project complexity continued to increase, Hak4t saw the opportunity to expand their advantage. By re-developing Mien, they not only modernized the platform, but expanded the capabilities and prepared it for the next phase of operational excellence.

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The solution

Mine

Hak4t worked with Flawless Workflow to develop Mien: a platform specially designed for production companies like theirs. Mien centralizes information and structures work processes in all phases of the production process, fully tailored to Hak4t's unique way of working.

Key features:

Flexible Process Modeling
Thanks to Mien's flexible architecture, Hak4t was able to digitally model how their teams already work, across departments and processes. This made adoption easier, without forced process changes, and ensured standardization across departments.

Personal desktops
Each employee only sees what is relevant to his or her role: tasks, meetings and project information, clearly sorted by department and phase.

Project cards
Each project gets a digital map that moves through the process: from sales to engineering, work preparation, installation and service. All information, forms, tasks and links are added to this map by phase.

Planning Board with Real-Time Insight
The interactive planning board provides immediate insight into all project statuses, responsibilities and bottlenecks. Teams can track progress, redistribute tasks, and update schedules without endless meetings or email exchanges.

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The results

Customized project management platform

With the updated version of Mien, Hak4t has taken a big step towards more control and overview of the entire project flow. The software connects departments, standardizes the way they work and ensures that each employee has the right information at the right time.

Thanks to the interactive planning board and digital project maps, tasks run smoothly between departments without delay or loss of information. Teams work more independently, with real-time updates and clear responsibilities. This reduces errors and increases efficiency.

For Hak4t, this is not just digitization, but a strategic investment in long-term operational excellence and future-proof growth.

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