How Qredits is streamlining millions in entrepreneurial finance

‍

Introduction

Qredits Background

Qredits is a dynamic microfinance organization that supports small business owners and aspiring entrepreneurs. Qredits offers more than just loans and offers personal guidance and coaching so that every entrepreneur gets the tools they need to succeed. Known for its empathetic approach to finance, Qredits is a partner for each client, driving growth and innovation in the entrepreneurial community.

Committed to its values, Qredits wanted to better support its customers and employees by making the application process more user-friendly and efficient and integrating it with existing systems. The main goals were to improve customer satisfaction, accelerate processing times and ensure seamless integration with both internal and external systems so that Qredits could focus on its core task of supporting entrepreneurs while being supported by technology. A crucial aspect of this process was to rebuild the Qredits Request Module. They chose Flawless Workflow as their partner in this process.

‍

‍

Ambition

Objectives

The rebuilding of the request module was driven by the need for a modern, user-focused interface that would simplify and accelerate the application process for customers. Integrating with key external validation services and internal systems was essential to automate and validate information efficiently so that Qredits employees could focus on what matters - their customers.

‍

The solution

Software and links

For the customer, we went through the process of ideation, design, software development and integration to provide a solution that entrepreneurs would want to use and that would support Qredits processes.

The redevelopment of the request module involved intensive collaboration with Qredits customers and various departments to gather comprehensive feedback. This collaborative approach ensured that the module was not only user-friendly, but also in line with Qredits internal processes and workflows, improving efficiency for both customers and employees. The application of agile methodologies facilitated rapid iteration and development, and promoted seamless collaboration that expanded the Qredits team's capabilities.

Collaboration

The project was characterized by a synergistic collaboration, with a focus on agile development and constant feedback loops. This approach allowed the module to be refined in real time so that the end product was tailored to Qredits needs. The collaboration was characterised by short lines of communication and a shared commitment to excellence.

‍

‍

Results

The renewed application module is a resounding success and has a significant impact on Qredits' ability to support entrepreneurs. Key results include:

- Processing millions in funding through the new module, demonstrating effectiveness and efficiency.

- Positive feedback from customers and employees about improved user experience and internal process efficiency.

- Streamlined workflows and centralized data control, improving operational efficiency.

‍

‍

Continuation

Future plans & current partnership

The successful implementation of the application module is just the start of a long-term strategic partnership with Qredits. The focus remains on continuous innovation, improvements and integrations to ensure operational efficiency. The commitment to improving the Qredits technology landscape continues, with plans to further streamline processes and integrate additional internal systems to maintain a seamless, efficient, and supportive environment for entrepreneurs.

‍

Conclusion

Our partnership with Qredits is a story of shared goals, mutual respect, and a shared commitment to empowering entrepreneurs. We're honored to work with Qredits, developing technology and improving workflows to contribute to their incredible journey to support small businesses.

“We got to know Flawless Workflow as a young dynamic organization from the university. Their vision of technological development really appealed to us. In particular, their expertise in the field of backend solutions linked to new CMS such as Salesforce has helped us a lot in ICT development.”

Roy Spit | COO at Qredits