TDC Group optimizes recruitment processes with smart integrations and business intelligence

“The work is planned with clear and achievable goals. Communication lines are short. We share each other's knowledge to get the most out of our colleagues and thus allow the organization to grow in both quantity and quality.”

Gert van Faassen - Director at TDC Group‍

Reason & ambition

Streamlining Processes to Business Intelligence

The growing importance of recruitment

In a world where the labor market is tightening, the importance of recruitment is increasing. TDC group, a progressive organization with expertise in connecting specialists with the right partners, knows all about that. In recent years, both the number of vacancies and the number of candidates have increased enormously, which also increased the workload for recruiters. That is why TDC knew that there were opportunities in optimizing the recruitment process. Flawless Workflow set to work on this. This not only resulted in streamlining the processes, but also led to developments in the field of Business Intelligence.

The Digital Roadmap

Workflow analysis

First of all, the current procedures and work processes have been defined. This is not only a way to map out how the current processes run, but also ensures that knowledge is recorded at the same time. This way, the knowledge within a company is well preserved.

One of the most interesting results of this phase is that the team will discuss and brainstorm how their individual work fits into the company's overall goals. In this way, there is more support for change and optimization.

Application mapping

After the workflow analysis, we looked at the current IT landscape and how it was currently being used. Valuable findings: In this phase, for example, we show how the information that a team member enters into a software is sometimes used for a different part of the workflow in a completely different software!

For example, it is determined which technical functionalities within systems are dual or missing.

Gap analysis

The third step is to identify the so-called “gaps”. By comparing the work processes and the IT landscape, it becomes clear where there are opportunities to make applications even better connect to the desired way of working.

After all, you don't want to have to adapt your work to your applications, but your applications need to match your way of working.

In addition, redundant tasks are also often identified at this stage. These are tasks that do not require a technical solution, but tasks that can simply be streamlined with a process change.

Solution research

After it became clear where opportunities lay for TDC, various solution options for the gaps were created and prioritized based on different criteria. Ultimately, with the help of Flawless Workflow, TDC chose which solutions they found most valuable.

The various implementable solutions were drawn up in an effort impact matrix to jointly determine where the priorities lie in implementing the possible solutions.

A great added value here was that TDC was able to see which pain points would be solved by which solutions and what their difficulty would be.
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Digital development

The chosen solutions were subsequently realized. This mainly involved making various API links in order to better connect systems and thus further optimize the workflows. In addition, smart adjustments have been made to the way in which the current systems are currently being used.

Data Strategy & Business Intelligence

Streamlining the recruitment process offered TDC great opportunities to also make their organization Data Smart and thus apply Business Intelligence. Through Business Intelligence, a company's information, which is often stuck in the business process and therefore feels elusive, is collected and analyzed. This information is then clearly displayed in BI dashboards, which can be used to respond to trends within the company. Raw data is thus converted into knowledge, so that even better decisions can be made.

Because TDC wants to continuously innovate, the data strategy is an ongoing process that TDC and Flawless Workflow will continue to work on together in the longer term.

Measurable impact

After completing the roadmap, the support phase began. TDC is a company that wants to continuously improve and develop, and the support phase includes monitoring and maintaining solutions and advising during implementation.

Thanks to the implementation of these solutions, the process is now better streamlined and employees have to do less manual and repetitive work. They can now devote the time this saves them every day to the important tasks and personal attention for their customers.

- Fewer errors

- Time saved

- More insight

” In the partnership with Flawless Workflow, we are working on various projects to optimize our organization, processes and automation. The work is planned with clear and achievable objectives. Communication lines are short. We share each other's knowledge to get the most out of our colleagues and thus allow the organization to grow in both quantity and quality.”

Gert van Faassen - Director at TDC Group